Troubleshooting DiamondTouch Mouse

Copyright 2008 Circle Twelve Inc. All rights reserved.

1> Nothing happens when I touch. Why not?

  1. You are not in contact with one of the receiver pads
  2. Your receiver pad has become unplugged from the receiver cable, or the receiver cable has become unplugged from the back of the DiamondTouch table.
  3. The DiamondTouch USB cable is not plugged in
  4. DiamondTouch Mouse is not running
  5. DiamondTouch Mouse is currently muted
  6. Someone else is touching the table (Windows only lets one person use the mouse at at time, so the first person to touch controls the mouse).
  7. Perhaps there are noise issues or cross talk between users. Have everyone stop touching for a moment, and then have just one person try touching. The DiamondTouch SDK ships with a visual diagnostic utility (dtdiag.exe) that is handy for "seeing" noise. Use the DTSettings noise threshold tool or the dtdiag utility to adjust noise thresholds as needed.
  8. The system is not calibrated properly, so your touches are not going where you think they are. Use DTCalibrate or dtdiag to re-calibrate the projected image to the touch table. Always exit and restart DTMouse.exe after changing noise or calibration settings.
  9. See notes below.

2> I can't get the right/middle mouse button clicking or dragging to work.

3> Quick taps sometimes don't work.

4> Why does it sometimes mute, or launch the on-screen keyboard unexpectedly?

5> How can I make it go faster?